Thu 6 May 2010
Has anyone else noticed the creeping rise of what I call the ‘I’ll Call You Back Problem’? It works like this: you go to have some kind of service performed – in my case this week, a tyre repaired on my car – and the person in charge says ‘Yep, righty-ho! We’ll have the spare-part in/forms completed/appointment time arranged ASAP and we’ll call you back!’
And you wait. And wait. And wait. Days go by. Months. even.
And eventually you call them.
‘Oh yes! No problems! The spare-part’s in/forms are completed/appointment is for next Tuesday at 2pm!’
But they didn’t call me back.
I’ve taken to asking ‘Now, you really will call me back, right?’, but don’t even bother – despite all assurances you might get, this doesn’t work either.
The very worst culprit, unsurprisingly, is Telstra. As an experiment, I’ve decide to wait for a call I was promised in January.(i) I’m still waiting. In a year I’m going to call them and ask why they didn’t call me back. I’m sure you’re as curious as I am to hear their response.
- relating to a non-critical matter, you’ll be relieved to know [↩]